Global Medical Coverage

MyIMG

To help enhance your global experience, we provide you with an assortment of interactive services through a secure, user-friendly Web site. Service at your fingertips anytime, anywhere - that's what MyIMGSM provides. MyIMG is our proprietary online service that allows you to access information and manage accounts, 24 hours a day, seven days a week, from anywhere in the world.

Our service centers in the U.S. and Europe are always available to help or handle emergencies 24 hours a day, but through MyIMG you have immediate access to a wealth of information about your account and can manage routine areas to help you save time when you may need it most. Some features include:

• Initiate Precertification: Initiate the precertification process whenever it's most convenient for you.
• Find Providers: Search for qualified physicians and hospitals in the U.S. using the independent Preferred Provider Organization or outside the U.S. using IMG's International Provider Access (IPA).
• Forms Library: You can quickly find informational brochures on all our products, plus applications, claim and enrollment forms, dental, group and life benefit claim forms, and more.
• Obtain Certificate Documents: You can download certificate documents from a central repository, and access IMG-generated reports.
• Explanation of Benefits & ID Cards: You have the ability to produce an EOB and print ID cards at anytime.
• Recommend Provider/Facility: If you know of a provider or a facility from which you feel others would benefit, you have the opportunity to let us know.
• Announcements: IMG will periodically post announcements that may pertain to you and your group.
• Click here to login or register for a MyIMG account.

Locating a Provider

Whenever or wherever you travel within the U.S., it's comforting to know that the extensive Preferred Provider Organization (PPO) Network is there to serve you. The independent PPO includes hundreds of thousands of established, highly qualified physicians and hospitals, including some of the most well-recognized university medical centers and transplant facilities in the U.S. Of course, you have the freedom to choose any physician or health care facility you wish. However, choosing a provider in the PPO network can significantly reduce your out-of-pocket costs.

Additionally, if you are seeking treatment outside the U.S., we provide you access to our International Provider Access (IPA), a database that includes more than 17,000 highly qualified physicians and facilities that encompass a comprehensive array of specialties to handle any health care emergency. You can instantly access a list of providers and facilities within the PPO and IPA network online through MyIMG or the Client Resouces page of IMGLOBAL. The directories allow you to search by physician or facility name, specialty, or location.

IMG's PPO Network Search Page.

Search IMG's IPA Network

eDocAmerica

For Platinum plan members,, you can access eDocAmerica through MyIMG and communicate with experienced health care professionals 24 hours a day, regardless of your location.

eDocAmerica allows you to consult with board-certified physicians, licensed psychologists, pharmacists, dentists, dieticians and personal fitness trainers to assist you with any routine health related questions you have. It is not meant to replace your family physician; instead eDocAmerica focuses on addressing your concerns in a convenient manner and providing you with support to make informed decisions. eDocAmerica professionals will quickly respond to your questions, suggest treatment alternatives, and get you the information you need – saving you time and possibly preventing unnecessary office visits. Email responses are normally received within two to four hours and guaranteed within 24 hours.

Continue to the eDocAmerica Web site.

Universal Rx Pharmacy Discount Savings

This is a discount savings program available to every certificate holder of this plan. This program allows card members to purchase prescriptions at one of over 35,000 participating pharmacies in the U.S. and receive the lower of 1) Universal Rx contract price or 2) the pharmacy regular retail price.

This discount program is not insurance coverage. It is purely a discount program to purchasers of this plan. Use of the discount card does not guarantee that prescribed medication is covered under the insurance benefit plan.

Download the PDF document for the Universal Rx Pharmacy Discount Savings

Global Concierge and Assistance Services

The Platinum plan option provides clients more than insurance protection. IMG's Global Concierge and Assistance Services offer the knowledge and information they need to keep them healthy and safe. Below is a list of services handled by a dedicated service team that is available 24 hours a day, seven days a week, exclusively for our Platinum members.*

• Dedicated Service Line: An international toll-free number accessible worldwide 24/7.
• Dedicated Claims Team: Provides members with expedited claims processing.
• Bag Tracking: Assistance in locating lost checked baggage and arranging the delivery of it to you anywhere in the world.
• Drug Translation Services: 24/7 online access that provides country specific brand names of common prescription and over-the-counter medications.
• Embassy & Consulate Referrals: Provides the location and contact information of the nearest U.S. Embassy or Consulate.
• Emergency Cash Transfers: Assists in arranging and obtaining cash transfers anywhere in the world.
• Emergency Message Relay: Relay messages to your family, friends and co-workers, helping you maintain contact during an emergency.
• Emergency Travel Arrangements: Assists in making the appropriate travel arrangements in the event you must interrupt your travel and return home.
• Legal Referrals: Provides the contact information for an attorney located in your country of travel.
• Lost Passport/Travel Documents Assistance: Assists in reporting, retrieval or replacement of lost or stolen travel documents.
• Prescription Drug Replacement Assistance: Assists in the replacement and shipment of lost or damaged medication.
• Pre-Trip Health and Safety Advisories: 24/7 online access to information concerning current passport and visa requirements; information regarding inoculations and vaccinations; and up-to-date travel safety advisories.
• Security Updates and Country Profiles: 24/7 online access to the latest advisories and travel warnings.